WOOWLOCAL RETAIL TECHNOLOGIES PVT. LTD. Privacy Policy 1. Introduction 1.1 Purpose of the Policy WoowLocal Retail Technologies Pvt. Ltd. ("WoowLocal", "we", "our", or "us") is committed to protecting the privacy of our users in Tamil Nadu and ensuring the security of personal information collected through our omnichannel local e-commerce marketplace mobile application. 1.2 Scope This Privacy Policy outlines how we collect, use, protect, and manage personal information in connection with our Buy Online, Pick Up In Store (BOPIS) service. 2. Information Collection 2.1 Personal Information Collected We collect the following types of personal information: • Full name • Contact information (phone number, email address) • Billing and shipping details • Device and location information • Transaction and purchase history • Account login credentials 2.2 Methods of Collection Information is collected through: • User registration process • Order placement • Mobile application interactions • Customer support communications • Payment processing 3. Purpose of Information Use 3.1 Primary Uses We use collected information to: • Process and fulfil customer orders • Facilitate BOPIS (Buy Online, Pick Up In Store) transactions • Provide customer support • Manage user accounts • Communicate order status and promotional information 3.2 Communication Users may receive: • Order confirmation messages • Pickup notifications • Transactional and service-related communications • Promotional offers (with explicit consent) 4. Information Sharing 4.1 Retailer Collaboration • We share necessary order and pickup information with participating local retail establishments to facilitate BOPIS transactions • Shared information is limited to order details required for product pickup and verification 4.2 Third-Party Service Providers We may share information with: • Payment gateway processors • Technical infrastructure providers • Customer support service providers 4.3 Legal Compliance Personal information may be disclosed if required by law or to protect our legal rights. 5. Data Protection Measures 5.1 Security Protocols • Implement industry-standard encryption for data transmission • Utilize secure authentication mechanisms • Maintain robust access control systems • Regularly update security infrastructure 5.2 User Account Security • Recommend strong, unique passwords • Provide options for two-factor authentication • Enable users to monitor account activities 6. User Rights and Controls 6.1 Personal Information Management Users have the right to: • Access their personal information • Request correction of inaccurate data • Withdraw consent for data processing • Request deletion of their account 6.2 Consent Mechanism • Explicit consent required for account creation • Option to opt-out of promotional communications • Transparent consent process during registration 7. Data Retention 7.1 Retention Period • Transaction records retained for accounting and legal compliance • User account information maintained while the account is active • Data deleted or anonymized upon user request or account closure 8. Cookies and Tracking 8.1 Mobile Application Tracking • Utilize cookies and similar technologies to enhance user experience • Provide options to manage tracking preferences • Collect analytics to improve platform functionality 9. Children's Privacy 9.1 Age Restrictions • Service not intended for individuals under 18 years • No intentional collection of data from minors 10. Changes to Privacy Policy 10.1 Policy Updates • Periodic review and updates to the privacy policy • Notification of significant changes • Continued use of the platform implies acceptance of updated terms 11. Contact Information For privacy-related inquiries: WoowLocal Retail Technologies Pvt. Ltd. Areana of Prosperity, 1st Floor, StartupTN, Regional Incubation Centre, Swamy Nellaiappar High Road, Tirunelveli Town, Tirunelveli – 627002. Privacy Compliance Team info@woowlocal.com +917200639100 12. Compliance and Jurisdiction 12.1 Regulatory Compliance • Adheres to Indian data protection regulations • Follows best practices in data privacy management Effective Date: 01/05/2024 Last Updated: 01/03/2025